We strive to provide high-quality products and customer satisfaction. However, we understand that sometimes things don't work out. This policy outlines the guidelines for returning items purchased from our website.

 

Return Eligibility

• Timeframe: Items must be returned within 30 days of the original purchase date.

• Condition: The item must be returned in its original condition, unused, undamaged, and with all original packaging.

 

Return Process

1. Initiate a Return: Contact our customer support team to initiate a return. Please provide your order number and reason for return.

2. Shipping: You are responsible for the cost of return shipping. Please ensure the item is securely packaged to prevent damage during transit.

3. Inspection: Upon receipt of the returned item, we will inspect it to verify its condition.

4. Refund Processing: Once the item is verified to be in its original condition, we will process your refund within 5 business days. The refund will be issued to the original payment method.

 

Exceptions

Please note that certain items, such as personalized, pre-owned or custom products, may not be eligible for return. 

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Contact Us

If you have any questions or require further assistance, please contact our customer support team at info@sincronoluxury.com or 0044 (0) 7585 811 007 .

We appreciate your understanding and cooperation.